Legal
Refund Policy
Last Updated: October 6, 2026
This Refund Policy applies to paid educational purchases made through AlloyAcademy.com.
It applies only to Alloy Academy educational products and does not govern physical precious-metals purchases, sales, storage, financing or other commercial services provided by Alloy Capital Commodities Inc.
This Policy applies to digital educational products, including:
Alloy Academy provides digital educational access.
Because access may begin shortly after payment, refund eligibility can depend on:
A refund request should include:
Submitting a refund request does not automatically guarantee approval.
Refund requests may be reviewed individually based on:
Any mandatory consumer rights remain unaffected.
Refunds may be limited or declined where substantial portions of the purchased educational content have already been accessed or consumed.
This is intended to prevent abuse of digital educational access.
Verified duplicate charges for the same product and account may be refunded.
Users should provide the relevant payment references so the duplicate transaction can be confirmed.
If a learner cannot access purchased content because of a verified technical issue caused by Alloy Academy, we will first attempt to restore access.
Possible remedies may include:
If access cannot reasonably be restored, a refund may be considered.
Where a learner accidentally purchases the wrong package and contacts us promptly, we may review whether the purchase can be changed or credited toward another Alloy Academy package.
Eligibility may depend on access history and payment status.
Where package upgrades are available, amounts already paid may be credited according to the upgrade terms shown at the time.
An upgrade is not automatically treated as a refund of the original purchase.
Refunds will not normally be approved solely because a learner:
Alloy Academy does not guarantee investment, trading or financial results.
Refunds may be denied where there is evidence of:
Where a refund is approved, it will generally be returned through the original payment method where reasonably possible.
Processing times may depend on the payment provider, bank or card issuer.
This Policy does not apply to:
Those services are handled separately by Alloy Capital Commodities Inc. under their applicable commercial terms.
Alloy Capital Commodities Inc.
1200 Harbor Exchange Boulevard, Suite 2140
Jersey City, NJ 07310
United States
Telephone: +1 (940) 601-4605
Email: [email protected]
